Refunds & Returns Policy

Return & refund policy for purchases on the Co-op Online

Need to arrange for a return or a refund?

No worries.

Just contact us here and use the subject "Online Order Inquiries" and our customer service team will get back to you. - Please include order number and a phone number, so we can expedite your request as fast as possible.
  • Non-digital goods may be returned for a refund provided they are sent back within 14 days of delivery in a saleable condition, accompanied by the tax invoice.
  • Refunds will be made to the same credit card (or tender type) that was charged for the original purchase.
  • If a product is returned for any reason other than it being faulty or not as described, the customer is liable for postage.
  • If the product is faulty a new copy will be supplied.
  • Depending on the product, if you are bringing back an item deemed faulty, we may need to send this item back for testing with our supplier to confirm its condition. 
  • Exchanges or returns of software products will only be accepted in sealed, unopened packaging, except where the product is found to be faulty.
  • eBooks and other digital products cannot be returned or exchanged after purchase unless faulty.
  • Goods that are packaged with, or without an eBook or other digital product, or an access code, cannot be returned or exchanged if the ebook/digital product/access code has been opened or accessed unless faulty.
  • Refunds or exchanges cannot be given for lost or stolen gift vouchers.