15 Foster Street
Surry Hills NSW 2010
Telephone: +61 (0)2 9325 9600
When you become a Member of the Co-op or a registered user of the Co-op website (Site) to shop online, we ask for your name, your email address, your mailing / shipping address, your telephone number, address, date of birth, details in relation to the course or degree you are studying, your current employment status and, in certain circumstances for online payment, credit card details and for consideration of job vacancies, employment background and qualifications.
On the Site we invite you to:
If you have applied for a ME Bank EveryDay Transaction Account as part of your Co-op membership application, we will disclose your name, personal details, membership number and membership join date to Members Equity Bank Pty Ltd ABN 56 070 887 679 for the purpose of starting your ME Bank EveryDay Transaction Account application.
We may also contact you about products and services, either from us, any of our related entities or a third party vendor, in which we believe you may be interested. When we contact you in this manner, we will provide you with an opportunity to opt out of any further similar communications from us. You may opt out of receiving these communications at any time by logging onto the Site and updating your preferences. By providing your personal information to us, you consent to us using your personal information for sending you information about offers, products and/or services, either from us, any of our related entities or a third party vendor, which we consider may be of interest to you.
If you visit the Site, we may also collect the following information during your visit:
You will only be contacted by the Co-op Bookshop if:
We will also keep you informed of the latest offers, current promotions and specials of the Co-op, and any Media Releases, Annual Reports and Financial Reports of the Co-op (which may be accessed on the Site) via email newsletters, mails, SMSs, SMS vouchers or app notifications. If you no longer wish to receive these communications, you may unsubscribe by logging onto the Site and updating your preferences.
You are entitled under the Privacy Act to access the information we hold about you and request that it be corrected. You may do this by contacting us. If a person makes an access request, we will need to validate their identity to ensure that we do not provide information to anyone who does not have the right to that information. If you believe that the personal information we hold on you is not accurate, complete or up to date, then you may ask us to amend it.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged on the Site. All data is stored on dedicated servers, located in Australia, using EVSSL encryption. The security of our visitors' information is of great importance to us, and we will take all reasonable precautions to ensure that your details are protected.
We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, interference, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer needed, it will be permanently destroyed or de-identified.
Whilst it is true that no system is ever completely secure, we believe the measures we have implemented provide appropriate protection.
You may be able to access external websites by clicking on links we have provided on the Site. However, these websites are not subject to our privacy standards, policies and procedures, and we expressly disclaim any loss or liability arising in relation to your access to, or any information you disclose on, those websites. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
We value our Members and customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
If you believe that we have breached our privacy obligations, or you have any complaint regarding the treatment of your privacy by us, please contact our Privacy Officer on the telephone number or email address above. If we have not responded to your complaint within 30 days, you can make a complaint to the Office of the Australian Information Commissioner about the handling of your personal information.
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